To help us troubleshoot the Canto Connect application, please make sure to include the log file.

macOS

Log location: 

Users/<Username>/Library/Containers/com.canto.flight.express/Data/Documents/Logs/

Note: The above mentioned "Library" folder in macOS might be hidden from view. Hold COMMAND + SHIFT + . on your keyboard to temporarily display it anyway. 

Windows

Log location: 

C:\Users\<Username>\AppData\Local\Temp\adv_uploader.log

Note: The above mentioned "AppData" folder in Windows might be hidden from view. Activate it by selecting the Folder Option Show hidden files, folders, and drives.