Troubleshooting Canto Connect : Help Center

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Modified on: Fri, 27 Mar, 2020 at 11:54 AM

To help us troubleshoot the Canto Connect application, please make sure to include the log file.

The Canto Connect log files for macOS can be found here:

Users/<Username>/Library (-> hold option key to see this)/Containers/com.canto.flight.express/Data/Documents/Logs

The Canto Connect log files for Windows can be found here:

C:\Users\<Username>\AppData\Local\Temp\adv_uploader.log

Note: AppData is a hidden folder in Windows.

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