If for any reason, you are experiencing issues with your Flight InDesign connector, you can try to troubleshoot using the following steps:


Quit InDesign using InDesign CC > Quit InDesign, don't just close the window.


Mac OS

  • Remove the Connector extension folder in /Library/Application Support/Adobe/CEP/extensions/

Note: This is in the System Library folder, not the user Library folder.

  • Remove the Connector plug-in folder in /Applications/Adobe InDesign CC 2018/Plug-Ins/, for example /Applications/Adobe InDesign CC 2018/Plug-Ins/SiliconConnectorFlight

Only one version of the plug-ins for Silicon Connector can be present in the /Applications/Adobe InDesign CC 2018/Plug-Ins folder at a time. If you have previously installed another version of Flight Connector, you must remove the corresponding folders to prevent these plug-ins from conflicting with the plug-ins you're installing.

  • There are some preference files that can be removed as well. You can delete /Users/username/Library/Preferences/SiliconConnectorFlight but be aware, this will remove preferences for any Silicon Connector you have installed, including licensing information.
  • Flight Connector will use a folder in your Documents folder for local caching of thumbnails and some other files. You can delete it as well. 

Windows

  • The installer is a standard Windows installation program, so it creates an uninstaller. So, instead of removing the files manually, you can use the Windows Control Panel. Go toControl Panel > Programs and Features > Uninstall a Program and uninstall Connector.

Note: Even on a 64-bit Windows system, CC extensions typically go in the Program Files (x86) directory. This is because CEP, the Adobe framework for creating CC extensions, relies on a 32-bit version of the Chromium Embedded Framework (CEF).


After you follow the above steps, install the connector again.