If for any reason, you are experiencing issues with your Flight InDesign connector, you can try to troubleshoot using the following steps:
Quit InDesign using InDesign CC > Quit InDesign, don't just close the window.
- Remove the Connector extension folder in
Note: This is in the System Library folder, not the user Library folder.
- Remove the Connector plug-in folder in
/Applications/Adobe InDesign CC 2018/Plug-Ins/, for example
/Applications/Adobe InDesign CC 2018/Plug-Ins/SiliconConnectorFlight
Only one version of the plug-ins for Silicon Connector can be present in the
/Applications/Adobe InDesign CC 2018/Plug-Ins folder at a time. If you have previously installed another version of Flight Connector, you must remove the corresponding folders to prevent these plug-ins from conflicting with the plug-ins you're installing.
- There are some preference files that can be removed as well. You can delete
/Users/username/Library/Preferences/SiliconConnectorFlightbut be aware, this will remove preferences for any Silicon Connector you have installed, including licensing information.
- Flight Connector will use a folder in your Documents folder for local caching of thumbnails and some other files. You can delete it as well.
- The installer is a standard Windows installation program, so it creates an uninstaller. So, instead of removing the files manually, you can use the Windows Control Panel. Go toControl Panel > Programs and Features > Uninstall a Program and uninstall Connector.
Note: Even on a 64-bit Windows system, CC extensions typically go in the Program Files (x86) directory. This is because CEP, the Adobe framework for creating CC extensions, relies on a 32-bit version of the Chromium Embedded Framework (CEF).
After you follow the above steps, install the connector again.