Most Asked Questions

Sharing with outside collaborators (without using email)
To share files with external users without using email, use a Collection Link. The Collection Link option appears in the Share window as the "c...
Fri, Dec 16, 2016 at 3:30 PM
Locked Account
After 5 unsuccessful attempts to log in to your Canto account, the account will be locked for 30 minutes. You can try resetting password by clicking...
Wed, Sep 19, 2018 at 11:22 PM
Who can add keywords and tags?
Any user with editing privileges can add keywords and tags to assets. This includes: All Admins Contributors with the Edit Content privile...
Fri, Dec 16, 2016 at 3:31 PM
What's visible to consumers?
Consumers have limited privileges in Canto. They're relegated to view-only access. Consumers can view: Assets marked "Approved" (if...
Tue, Jun 26, 2018 at 11:20 AM
What's the difference between keywords and tags?
Here’s a helpful way to think about how to label with keywords and tags: Keywords = high-level (broad context) Tags = low-level (specific context)   Ke...
Wed, Aug 22, 2018 at 10:29 AM
What's the difference between folders and albums?
What’s the difference between folders and albums? This is the number one question we receive regarding folders and albums. Discerning between the two is a...
Fri, Jun 22, 2018 at 11:54 AM
Keyboard Shortcuts
To quickly exit the Information Page or Preview screen, hit the Esc key. This will return the user to the file gallery. To quickly cancel multi-select, ...
Tue, Mar 20, 2018 at 10:26 AM
Receiving Emails from Canto
Emails directed your way from Canto may happen occasionally, as in the case of recovering a forgotten password or being tagged in a comment. The email will ...
Thu, Jun 21, 2018 at 8:57 AM