Help Center

Canto General 2

• About Canto
• What is Digital Asset Management?

Frequently Asked Questions (FAQ) 6

• Getting Started
• Which Browsers Does Canto Work On?
• Keyboard Shortcuts
• Special Characters
• What cookies are used by Canto?

See all 6 articles

Help Videos 21

• How to bulk add tags and keywords
• How to distribute content via Portals
• How to Make Sure Content Appears in Portals
• How to sort images inside of albums and folders
• How to set default folder and album views

See all 21 articles

Troubleshooting 8

• Receiving Emails from Canto
• Locked Account (password reset)
• Download Error
• AWS tests to analyze system performance
• Support for Internet Explorer 11

See all 8 articles

Releases 22

• Canto 5.7.8 - August 1st 2021
• Release Notes 5.7.7 - June 21st 2021
• Canto Version 5.7.6 - May 17th 2021
• Canto Version 5.7.5 - April 19th 2021
• February 2021 (Minor Release) - Faster Video Uploads, Portal, Style Guide, Permissions...

See all 22 articles

Different User Roles 7

• Administrator
• Contributor
• Consumer
• Admin Views
• Custom Roles

See all 7 articles

Adding & Deleting Users 5

• Adding Users
• Deleting Users
• Adding Canto Support User Account
• Editing Users
• Bulk Import of a User Table

Groups 3

• Creating Groups
• Editing a Group
• Deleting a Group

Self-Registration 2

• Setting Up Self-Registration
• Self-Registration for New Users

Upload Options 5

• Upload Settings
• Upload to Main Library
• Upload Files Directly to Albums
• Cancel All Uploads
• Upload Limit

Migrating Files from Storage Services 8

• Migrate files from Google Drive
• Migrate files from Dropbox
• Migrate files from Box
• Migrate files from Sharepoint
• Migrate files from OneDrive

See all 8 articles

Upload Link 4

• Create an Upload Link
• Import Files from Upload Link
• Edit Upload Links
• Resend Email with Upload Link

Advanced Uploader 2

• Troubleshooting: Accessing the Java Log files for the Advanced Uploader
• Troubleshooting: Clearing the Advanced Uploader Cache

Canto Connect 3

• Canto Connect Windows
• Canto Connect Mac OS
• Troubleshooting Canto Connect

Folders & Albums 19

• Difference Between Folders & Albums
• Create a New Folder
• Create a New Album
• Smart Albums
• Add Files & Assets to Albums

See all 19 articles

Searching 3

• Basic Search Function
• Advanced Search Function
• Saved Search Queries

Filtering 1

• Apply Filters

Display Options 7

• View Options
• Sorting Options
• Curated View
• Thumbnail & Preview Quality
• Change the Preview/Thumbnail of an Asset

See all 7 articles

Preview Screen 5

• Preview Screen
• Choose Still for Video Thumbnail
• Mouseover Preview
• Preview Video Files
• Preview Text-Based Files

Information Page 4

• Accessing the Information Page
• Read Text for PDF & Text-Based Assets
• Usage History
• Activity

User & Notification Menu 1

• Overview: User and Notification Menu

Difference between Keywords & Tags 3

• Difference between Keywords and Tags
• Bulk Add Keywords & Tags
• Who Can Add Keywords and Tags?

Keywords 5

• Keywords: Best Practices
• Create New Keywords
• Add Keywords
• Edit or Delete Keywords
• Remove Keywords

Tags 5

• Tags: Best Practices
• Add Tags
• Quick Tags
• Remove Tags
• Remove Suggested Tags

Smart Tags 1

• Smart Tags - Setting Up for Images, Videos and Text

Portals 13

• Settings for your Portals - Overview
• Public and Private Portals
• Adding Folders and Albums to Portals
• Edit Portal Settings
• Distribute Content via Portals

See all 13 articles

Workspaces 5

• Workspace - Overview
• Create a Workspace
• Edit or Delete a Workspace
• Move Items from a Workspace to the Main Library
• Move Assets, Albums, and Folders from the Main Library to a Workspace

Style Guides 1

• Create a Style Guide

Workflows 2

• Create and Clone Workflows
• Work on Workflow Tasks

Commenting 2

• Commenting on a File and Mentioning Feature
• Tagging Users or Groups in Comments

Brand Templates 3

• Brand Templates
• Edit Brand Templates
• Create Canto Brand Templates in Adobe InDesign

Downloading 9

• Download Files
• Download Folders and Albums
• Advanced Options for Download
• Download Settings and Privileges
• Download Presets - Overview

See all 9 articles

Collections 2

• My Collections
• Share My Collections

Bulk Options 3

• Bulk Edit
• Select Multiple Files
• My Selections

Duplicates 2

• Duplicate Check Options
• Duplicate Check - Check Your Library for Duplicates

File Relations 1

• Relating Files

Versions 5

• How Versions Work
• Upload a New Version
• Download Previous Version of a File
• Comment on Versions
• Change Names of Assets, Folders and Albums

Follow 2

• Follow Assets, Albums or Folders
• View Followed Files

Cold Storage 1

• Cold Storage - Overview

Messages 3

• View Messages
• Messages for Followed Files
• Slack Messages

Trash Bin 1

• Recovering Assets, Folders or Albums from your Trash Bin

Videos 3

• Enable Subtitles or Captions for Videos
• Video Transcription
• Functions within Canto's Video Embed Feature

Accessing the Settings 1

• The Settings Interface - Overview

Default Settings 3

• Default Options
• Configure the Information Page Layout
• Time Zones for Canto's In-App Clock

Metadata 8

• Metadata - Overview
• Metadata Import
• Metadata Export
• Custom Fields
• Create Metadata Template

See all 8 articles

Branding 3

• Main Library's Interface Customization
• Custom Logo and Login Page Branding
• Welcome Email Branding

Digital Rights Management (DRM) 7

• Enable / Disable DRM Features
• Create, Set, & Edit Terms & Conditions
• Add Copyrights to Files
• Upload a Watermark
• Applying Watermarks - For Images and Videos

See all 7 articles

Approvals 3

• Approval Options
• Set Expiration Dates
• Change the Approval Status Settings

Recognition 7

• Facial Recognition - Set up and Usage
• Facial Recognition - Identify and Tag New People
• Facial Recognition - Best Practices
• Reidentify Faces on Images
• Troubleshoot Facial Recognition

See all 7 articles

Account 6

• Change Canto's Language Settings
• User Profile
• Account Settings
• Set Up a Password Policy
• Two-Factor Authentication (2FA)

See all 6 articles

Reports 6

• View Admin Dashboard
• Reports – Overview
• Reports – Logs
• Reports – File Transfer Activity
• Reports – Metadata Activity

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Find and Replace 1

• Find and Replace

Google Analytics 1

• Google Analytics Tracking

Email & Collection Links 3

• Share Link
• E-Mail-Sharing
• Add a Watermark when Sharing a File

Social 2

• Share Files
• Share Assets via Slack

Direct Share Links 2

• Direct URLs for Downloading & Embedding
• How to Embed Videos

Sharing Albums 1

• Share an Album

Mobile App - Canto DAM 12

• Download the Canto DAM App
• Download Assets, Albums and Folders
• Login to the Canto DAM App
• Home Screen: Overview
• User Menu: Overview

See all 12 articles

Integrated Apps & Plugins 8

• WordPress Plugin
• Typo3 Plugin
• Drupal Plugin
• MailChimp Integration
• Syncing to Slack and Slack Notifications

See all 8 articles

Adobe Integrations 12

• How to install Canto Adobe Connector
• How to use Canto Adobe Connector with InDesign
• How to use Canto Adobe Connector with Photoshop
• How to use Canto Adobe Connector with Illustrator
• How to use Canto Adobe Connector with Premiere Pro

See all 12 articles

Microsoft Integrations 7

• How to use the Canto Office Connector
• How to install the Canto Office Connector
• How to manually install the Canto Office Connector as an Office 365 user
• How to manually install the Canto Office Connector as an Office 365 admin
• How to install the Canto Outlook Connector

See all 7 articles

Single Sign-On 2

• Single Sign-On
• SSO Attribute Mappings

API 3

• Generating API Keys
• Canto API (moved to: https://api.canto.com)
• Webhooks

Canto Universal Connector 3

• Universal Connector
• Salesforce Classic - Universal Connector Setup
• Salesforce Lightning - Universal Connector Setup