Help Center

Canto General 2

• About Canto
• What is Digital Asset Management?

Frequently Asked Questions (FAQ) 4

• Getting Started
• Which Browsers Does Canto Work On?
• Keyboard Shortcuts
• Special Characters

Help Videos 21

• How to bulk add tags and keywords
• How to distribute content via Portals
• How to make sure your content appears in Portals
• How to sort images inside of albums and folders
• How to set default folder and album views

See all 21 articles

Troubleshooting 8

• Receiving Emails from Canto
• Locked Account (password reset)
• Support for Internet Explorer 11
• Download Error
• Date Created Appearing Incorrectly

See all 8 articles

Releases 14

• New Features - Video Updates, Share to Google Drive, UX Updates and More... - September 2020
• Minor Release - Share Collections internally, Internationalization, Metadata Templates Update and many more - August 2020
• Minor Release - OCR, Embargo Time & Self-Registration Updates - June 2020
• New Features - Metadata Templates, Saved Queries, Read Text from Images and More... - May 2020
• Minor Release - Microsoft Office Connector, Video Embed and User Enhancements - March 2020

See all 14 articles

Different User Roles 8

• Administrator
• Contributor
• Consumer
• Admin Views
• What's visible to consumers?

See all 8 articles

Adding & Deleting Users 4

• Adding Users
• Editing Users
• Deleting Users
• Adding Canto Support User Account

Groups 3

• Creating Groups
• Editing a Group
• Deleting a Group

Self-Registration 2

• Setting Up Self-Registration
• Self-Registration for New Users

Upload Options 5

• Upload to Main Library
• Upload Files Directly to Albums
• Upload Limit
• Cancel All Uploads
• Upload Settings

Migrating Files from Storage Services 9

• Migrate files from Box
• Migrate files from Google Drive
• Migrate files from Dropbox
• Migrate files from OneDrive
• Migrate files from Sharepoint

See all 9 articles

Upload Link 4

• Create an Upload Link
• Edit Upload Links
• Import files from Upload Link
• Resend Email with Upload Link

Advanced Uploader 3

• Advanced Uploader
• Troubleshooting: Accessing the Java Log files for the Advanced Uploader
• Troubleshooting: Clearing the Advanced Uploader Cache

Canto Connect 3

• Canto Connect Mac OS
• Canto Connect Windows
• Troubleshooting Canto Connect

Folders & Albums 18

• Difference between Folders & Albums
• Folder and Album Detail View
• Smart Albums
• Create a New Album
• Create a New Folder

See all 18 articles

Searching 3

• Searching Basics
• Advanced Searching
• Saved Search Queries

Filtering 1

• Apply Filters

Display Options 5

• Sorting Options
• View Options
• Curated View
• Thumbnail & Preview quality
• How to Change Preview/Thumbnail of an Asset

Preview Screen 4

• Preview Video Files
• Choose Still for Video Thumbnail
• Preview Screen
• Mouseover Preview

Information Page 2

• Accessing the Information Page
• Read Text for PDF & Text-Based Assets

User & Notification Menu 2

• Contents in the Notification Menu
• User and Notification Menu

Difference between Keywords & Tags 3

• Difference between Keywords and Tags
• Bulk Add Keywords & Tags
• Who can add keywords and tags?

Keywords 5

• Add Keywords
• Remove Keywords
• Create a New Keyword
• Edit or Delete Keywords
• Keyword Best Practices

Tags 5

• Add Tags
• Remove Tags
• Tags Best Practices
• Quick Tags
• Remove Suggested Tags

Smart Tags 2

• Smart Tags - Setting up for Images and Videos
• Recreating Smart Tags For Images

Portals 10

• Creating a Portal
• Adding Folders and Albums to Portals
• Public and Private Portals
• Branding for Portals
• Edit Portal Settings

See all 10 articles

Workspace 5

• Workspace Overview
• Create a Workspace
• Edit or Delete a Workspace
• Move Items from a Workspace to the Main Library
• Moving Assets, Albums, and Folders from the Main Library to a Workspace

Commenting 2

• Commenting on a File
• Tagging users or groups in comments

Style Guides 1

• How to set up a Style Guide in Canto

Brand Templates 3

• Brand Templates
• Creating Canto Brand Templates in Adobe InDesign
• How to Access and Edit Brand Templates

Workflows 2

• Creating and Cloning Workflows
• Completing Workflow Tasks

Downloading 9

• Download Files
• Download Folders and Albums
• Advanced Options for Download
• Download Presets Overview
• Trim Video Before Download

See all 9 articles

Versions 5

• How Versions Work
• Upload a New Version
• Download previous version of a file
• Commenting on Versions
• Changing Names to Assets and Folders & Albums

Bulk Options 3

• Select Multiple Files
• Bulk Edit
• My Selections

Messages 3

• View Messages
• Slack Messages
• Messages for Followed Files

Collections 3

• View My Collections
• Share My Collections
• Expiration Dates for Shared Files

File Relations 1

• Relating Files

Duplicates 2

• Duplicate Check Options
• Duplicate Check - Check Your Library for Duplicates

Follow 2

• Follow Assets, Albums or Folders
• View Followed Files

Cold Storage 1

• Cold Storage Overview

Trash Bin 1

• Trash Bin

Videos 2

• Enable Subtitles or Captions for Videos
• Transcribe Videos to Subtitles

Accessing the Settings 1

• The Settings Interface

Branding 3

• Change the Colors of the Interface
• Custom Logo and Login Page Branding
• Welcome Email Branding

Metadata 7

• Metadata Overview
• Metadata Import
• Metadata Export
• Custom Fields
• Creating Metadata Template

See all 7 articles

Default Settings 3

• Default Options
• Timezones for Canto's in-app clock
• Configure Information Page to Customize

Digital Rights Management (DRM) 7

• Enable / Disable DRM Features
• Create, Set, & Edit Terms & Conditions
• Add Copyrights to files
• Upload a Watermark
• Applying Watermarks - For Images and Videos

See all 7 articles

Approvals 3

• Approval Options
• Setting Expiration Dates
• Approval - Automatic Process Feature

Account 7

• User Profile
• About Us
• Account Settings
• Change Canto's Language Settings
• Set Up a Password Policy

See all 7 articles

Reports 6

• View Admin Dashboard
• Reports – Overview
• Reports – File Transfer Activity
• Reports – Metadata Activity
• Reports – Sharing

See all 6 articles

Google Analytics 1

• Google Analytics Tracking

Find and Replace 1

• Find and Replace

Recognition 6

• Facial Recognition - Turning On and How to Use
• How to use Facial Recognition - Best Practices
• Troubleshooting Facial Recognition
• How to re-identify faces on images
• Read Text from Images

See all 6 articles

Email & Collection Links 3

• Sharing With A Link
• Sharing With Email
• Add a Watermark When Sharing a File

Social 2

• How to Share a File
• Sharing to Slack

Direct Share Links 2

• Direct URLs for Downloading
• How to Embed Videos

Sharing Albums 1

• Share an Album

Integrated Apps & Plugins 9

• Canto WordPress PlugIn
• Typo3 Plugin
• Drupal Plugin
• Episerver Connector
• Sitecore Connector

See all 9 articles

Adobe Integrations 11

• How to install Canto Adobe Connector
• How to use Canto Adobe Connector with InDesign
• How to use Canto Adobe Connector with Photoshop
• How to use Canto Adobe Connector with Illustrator
• How to use Canto Adobe Connector with Premiere Pro

See all 11 articles

Office Integrations 6

• How to install the Canto Office Connector
• How to install the Canto Outlook Connector
• How to use the Canto Office Connector
• How to use the Canto Outlook Connector
• How to manually install the Canto Office Connector as an Office 365 user

See all 6 articles

Single Sign-On 2

• Single Sign-On
• SSO Attribute Mappings

API 3

• How to generate API Keys
• Canto API
• Webhooks

Canto Universal Connector 2

• Universal Connector
• Salesforce Classic - Universal Connector Setup