Open navigation

Brand Templates: Troubleshoot


Preflight errors

Preflight helps you to identify possible issues.

You can find it under PrintUI Management > Setup > Preflight. A list of errors will show up. Address the listed problems in order to ensure that the template can be successfully moved to Canto.


Removing brand templates

In some instances a brand template is not working as intended in Canto. Removing and reuploading it may fix this

  1. Open the PrintUI Management within InDesign (Window > Extensions > PrintUI Manager).
  2. Select Templates.
  3. Select the desired one and click Remove Template.
  4. Head over to Canto. Locate the InDesign file (.idml) and delete it there also.
    deleted from your Canto library and the PrintUI server.
  5. Reupload the template, check Preflight and your layers.


  1. Open hyperlinks (Window > Interactive > Hyperlinks) to check a link's status.
  2. Replace, check or remove the link.


Move transparent overlay or effect into the background layer

Drag and drop all your layers that contain a transparent overlays or effect into the background layer.
Note: All items that are in the background layer cannot be edited in Canto.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.